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Onboarding Team to Intercom

  • January 2, 2024
  • 1 reply
  • 60 views

Hey there! 

 

I am onboarding my team of admin and clinical members to Intercom. They’ve been using Gmail and Google Voice to interact with patients, but we will making the full switch to Intercom soon. 

 

What are ways to help introduce them to using Intercom? I know this will take lots of practice to get used to, as it’s more of a muscle memory concept. But has anyone in here seen great success using certain internal communications with your teams when going through the onboarding steps? I know they are very nervous, and I’d like to make them feel as comfortable and empowered to use this as quickly as possible. 

 

Any advice appreciated! 

 

Thank you! 

Best answer by bernice

Hey @mary elizabeth! Bernice here from the Support Engineering team at Intercom🔧

It’s great to hear you’re making the switch over to Intercom to provide support to patients - we have plenty of resources that will help your team with this transition!

The Intercom Academy will be particularly helpful in your case - we have a 3 courses here that will take your team just over an hour to complete and get more comfortable using Intercom and another here on how you can get best prepared for onboarding your team. 🚀

Our Help Center will also come in handy and will contain all the information you need to ensure you are on the right track.

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bernice
Intercom Team
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  • Intercom Team
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  • January 8, 2024

Hey @mary elizabeth! Bernice here from the Support Engineering team at Intercom🔧

It’s great to hear you’re making the switch over to Intercom to provide support to patients - we have plenty of resources that will help your team with this transition!

The Intercom Academy will be particularly helpful in your case - we have a 3 courses here that will take your team just over an hour to complete and get more comfortable using Intercom and another here on how you can get best prepared for onboarding your team. 🚀

Our Help Center will also come in handy and will contain all the information you need to ensure you are on the right track.


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