Skip to main content
Answered

Can workflows in Intercom handle conditional branching?


Can workflows in Intercom handle conditional branching? I'm looking to create workflows that adapt based on user behavior or attributes. For example checkout, if a user clicks a specific link, they should receive one message, but if they don't, a follow-up should be sent instead. Does Intercom support this kind of dynamic flow? If yes, how can I set it up effectively? Any tips or best practices for conditional workflows would be appreciated!

Best answer by Milan

Hello ​@croftbarrow 

Are you looking for those messages to be part of the same conversation (hence, you’ll need workflows, chatbot)?

Or, it can be different messages, independently sent (hence, you can either use Series or just independent messages)?

 

Either way, this can be done, and I’ll show you how to do it via workflows and branching. You should use Current page URL attribute. See this example:

I guess it is easy to understand but if not, feel free to ask. 

This should be tested, of course, as I’m not entirely sure how fast Intercom attribute is updated. But you can also add some wait before the branching. 

 

Hope that helps!  

View original
Did this topic help you find an answer to your question?

Forum|alt.badge.img+1

Hi,

I would suggest that you look into using  Intercom's Series feature


Milan
Expert User ✨
Forum|alt.badge.img+5
  • Top Expert
  • November 26, 2024

Hello ​@croftbarrow 

Are you looking for those messages to be part of the same conversation (hence, you’ll need workflows, chatbot)?

Or, it can be different messages, independently sent (hence, you can either use Series or just independent messages)?

 

Either way, this can be done, and I’ll show you how to do it via workflows and branching. You should use Current page URL attribute. See this example:

I guess it is easy to understand but if not, feel free to ask. 

This should be tested, of course, as I’m not entirely sure how fast Intercom attribute is updated. But you can also add some wait before the branching. 

 

Hope that helps!  


Microsoft MAK keys Microsoft MAK (Multiple Activation Keys) are volume license keys that allow organizations to activate multiple copies of Microsoft software, such as Windows and Office, across many devices. Ideal for large-scale deployments, MAK keys simplify activation and management, ensuring compliance with licensing agreements. They provide a cost-effective and efficient solution for businesses, schools, and enterprises with numerous systems to manage.


Reply


Cookie policy

We use cookies to enhance and personalize your experience. If you accept you agree to our full cookie policy. Learn more about our cookies.

 
Cookie settings