Can Intercom workflows support sending automated messages in multiple languages? I’m looking to create workflows that dynamically send messages based on a user’s preferred language (Checkout). Is there a way to integrate language detection or user segmentation to achieve this? Additionally, are there any best practices or limitations I should be aware of when setting up multi-language support in workflows? Any guidance or examples would be greatly appreciated!
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Hello
Intercom automatically checks for the browser language and saves it as an attribute “Browser language” under contact profile - you can use that to trigger different versions of automated messages, per desired language. The other thing is that you can use “Language override” attribute to populate it yourself, if you know the preferred languages for your users (example: the language they choose on your app), and use that instead.
Some more tips: Intercom interface language can also change based on the language attribute. You can choose supported languages that you would like Intercom to use under Settings > Channels > Messenger > General > Choose supported languages more here: https://www.intercom.com/help/en/articles/180-localize-intercom-to-work-with-multiple-languages
Intercom FinAI can also work with multiple languages that it will auto detect. You need to train it into that languages (it will not auto translate your English content to i.e. Serbian conversation). More here: https://www.intercom.com/help/en/articles/8322387-use-fin-ai-agent-in-multiple-languages
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