It’s not possible to set up that the ‘bot auto-closes’ if the customer doesn’t interact/respond on a specific pathway or multiple pathways. You can only set this up for all ‘specific custom bots’ e.g. here in operator settings - https://app.intercom.com/a/apps/_/operator/settings.
This would be a feature request - I will flag this with the Product team for you 🚀 Please feel free to share any feedback you have on this and I will pass it along for you!
It’s not possible to set up that the ‘bot auto-closes’ if the customer doesn’t interact/respond on a specific pathway or multiple pathways. You can only set this up for all ‘specific custom bots’ e.g. here in operator settings - https://app.intercom.com/a/apps/_/operator/settings.
This would be a feature request - I will flag this with the Product team for you 🚀 Please feel free to share any feedback you have on this and I will pass it along for you!
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