Closing chats

  • 18 July 2023
  • 1 reply

I have a bot flow built, but on some of them I want them to close if the ‘end bot’ doesn’t get completed by the customer. Is that possible?




Bot → customer answer → article delivered → Customer is given a choice to chat, end, or start over.

I want a bot to close out the chat if they never respond. Is that possible for it to run only on this small section of the flow? 


Best answer by Shauna 21 July 2023, 13:13

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Userlevel 3
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Hey @Crystal Stephens 👋🏼 Shauna here from Support! 

It’s not possible to set up that the ‘bot auto-closes’ if the customer doesn’t interact/respond on a specific pathway or multiple pathways. You can only set this up for all ‘specific custom bots’ e.g. here in operator settings -

This would be a feature request - I will flag this with the Product team for you 🚀 Please feel free to share any feedback you have on this and I will pass it along for you!