Skip to main content
Answered

Custom Actions Result Mapping


Hi everyone.

 

In my workflow, I am using a custom action, which tests in the test step of the action builder without errors:

 

In the following result step of the action builder, I am (trying to) map the results as follows:

 

In my workflow, I am calling the action like so,

 

however, although the request goes through without errors

 

the answer fields {{business_name}} and {{address_city}} are not shown in the answer:

 

Clearly, I am doing something wrong mapping/linking/using the result, but I can’t figure out what.

 

Could somebody kindly assist?

 

Sunny greetings from Belgium! :) 

Best answer by Racheal

Hey @jan-bernaise Racheal from the support engineer team here👋 

 

Are you using the same user in your test call that you are in your test bot? I’ll go ahead and forward this conversation into support so we can take a better look for you!

View original

Racheal
Intercom Team
Forum|alt.badge.img+5
  • Customer Support Engineer
  • June 16, 2023

Hey @jan-bernaise Racheal from the support engineer team here👋 

 

Are you using the same user in your test call that you are in your test bot? I’ll go ahead and forward this conversation into support so we can take a better look for you!


Racheal wrote:

Hey @jan-bernaise Racheal from the support engineer team here👋 

 

Are you using the same user in your test call that you are in your test bot? I’ll go ahead and forward this conversation into support so we can take a better look for you!

I do. Awesome, thanks a lot! Looking forward to hearing back from them! :)


The thing is, that you were trying to map out an array to an object.
I am facing the same, have you found a solution yet?


Reply


Cookie policy

We use cookies to enhance and personalize your experience. If you accept you agree to our full cookie policy. Learn more about our cookies.

 
Cookie settings