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Hello, 
As soon as one of our customers creates a new ticket from a tablet or ipad, it does not follow the usual workflow and therefore arrives unassigned. How can we rectify this? 

Thanks 

Hi ​@Eléonore, thanks for reaching out 👋 Given the nature of this query and that we’ll likely need some further details here, I’m going to pass this over to the support team to take further action on this issue for you. We’ll be in touch over the Messenger 💬

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