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I'm trying to understand how these two products work together or if they even do.

Outbound custom bots allow you to engage via a type of message (it is not really the same as a post or chat) which displays the first bot dialogue vs waiting for a user to engage - could be a message, message with video, bot dialogue options etc.

 

Messenger allows for you to send posts/chats/etc but they are a one off thing (unless in a series or campaign) and you dont get the option to go through bot dialogues etc.


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