What's the difference between Messenger and Outbound Custom Bots?

  • 15 September 2020
  • 1 reply

I'm trying to understand how these two products work together or if they even do.


Best answer by Titho 16 September 2020, 02:21

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Outbound custom bots allow you to engage via a type of message (it is not really the same as a post or chat) which displays the first bot dialogue vs waiting for a user to engage - could be a message, message with video, bot dialogue options etc.


Messenger allows for you to send posts/chats/etc but they are a one off thing (unless in a series or campaign) and you dont get the option to go through bot dialogues etc.