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App integration in workflow

  • September 22, 2024
  • 2 replies
  • 48 views

Hello everyone, i would like to know how can i solve this problem:

I made a  part of my chatbot with botpress so i created an app to integrate botpress in my intercom chatbot. Nevertheless, i’m strugguling with integrating it in my workflow, this message shows. 

How can i make this thing work please ?

 

Best answer by Jacques Reynolds

Hi Nino 👋 Jacques here from support engineering.

It looks like this question is very specific to your own workspace - I think your best bet here would be to reach out to our Support team as they would be best placed to handle this for you!

I’d encourage you to contact them through the Messenger and they’ll reply as soon as they can!

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2 replies

Jacques Reynolds
Intercom Team
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Hi Nino 👋 Jacques here from support engineering.

It looks like this question is very specific to your own workspace - I think your best bet here would be to reach out to our Support team as they would be best placed to handle this for you!

I’d encourage you to contact them through the Messenger and they’ll reply as soon as they can!


  • New Participant
  • 2 replies
  • February 10, 2025

To integrate Botpress with Intercom directly, you need to use webhooks and APIs. In Intercom, set up webhooks to send user events to Botpress, and in Botpress, configure API calls to interact with Intercom’s API for sending and receiving messages. Ensure authentication is set up correctly with Intercom API keys or OAuth to enable smooth communication between both platforms. If you encounter issues, check your webhook settings, API response logs, and ensure the correct payload structure is used.


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