Hi Nino
Jacques here from support engineering.
It looks like this question is very specific to your own workspace - I think your best bet here would be to reach out to our Support team as they would be best placed to handle this for you!
I’d encourage you to contact them through the Messenger and they’ll reply as soon as they can!
To integrate Botpress with Intercom directly, you need to use webhooks and APIs. In Intercom, set up webhooks to send user events to Botpress, and in Botpress, configure API calls to interact with Intercom’s API for sending and receiving messages. Ensure authentication is set up correctly with Intercom API keys or OAuth to enable smooth communication between both platforms. If you encounter issues, check your webhook settings, API response logs, and ensure the correct payload structure is used.