Is there a way to get the priority field in conversation objects from webhooks? I could not find a topic for it in the list nor do I get the field as a 'by the way' from any of the other webhooks.
Are conversation attributes exposed to webhooks?
Hello @asaf s​ 👋,
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In which Priority field are we talking about? Priority conversation or Priority in conversation attribute?
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Priority Conversation is the following:
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Priority in Conversation attribute:
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If you are talking about Priority conversation, it does not appear in Webhooks, that's true. That's why I'm tagging @Product Wishlist​ group.
"priority": "not_priority"
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Quick Workaround on this topic:
Via the Automation rule, you can apply tag and Priority same time - In such way, you can filter Priority based on a tag in the webhook request.
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Workaround:
In your webhook request, filter priority based on the created tag.
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I hope this will be helpful until Intercom fixes Priority related webhook issue.
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Let me know if you have any other questions on the following case, I will be more than happy to take a deep look 😇
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Best,
Roy 😈
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