Hi! In my report, I have "Median response time" Chart (Response time, Reply sent at, Median aggregation)
I want to calculate the same metric via Intercom API. In the conversations schema, I found statistics.median_time_to_reply attribute. However, the results I'm getting while using this attribute is different from the chart, like +20 minutes.Ā
Can you please suggest what can be wrong here? Are there any other ways to calculate this via Intercom API?
Best answer by aykut.aydin
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+3
Hey
Ā
Via API, that would be the only endpoint where you can get the conversation stats. So you would not have any other option to use via API.
Ā
Regarding the discrepancy,Ā this will need furtherĀ investigationĀ on our end, so I have escalated this with the Support Engineering team as a conversation. You will receive a reply from them in there as soon as possible. They will also let you know if they need any information from your end.
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