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We want to track an event, then based on the event triggers an email

 

Step

send an event from REST API

Add a rule on the event in order to trigger an email

check if the user has received the mail

 

is that possible setting a rule in Intercom?

Hello @diego b​ ,

 

Let's go one by one under your questions.

 

> send an event from REST API

 

Yes, you can send event to Intercom via JS API or API.

More information can be found here:

 

> Add a rule on the event in order to trigger an email

 

Yes, you can send outbound e-mail, post, chat, banners to users.

Here's how:

Screen Shot 2021-10-15 at 1.42.03 PM 

> check if the user has received the mail

 

Once you set the following message live, you can track Sent/Delivery/ Fails.

Screen Shot 2021-10-15 at 1.44.52 PM 

Let me know if you have any question on the following topic, will be more than happy to help 👀

 

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