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Has anyone ever seen an issue with the conversations API returning the wrong type for a conversation part? I’m working with a customer and we’re seeing an issue where sometimes the API returns conversation parts with a type = “assignment” but it should be a “comment” or a “note”. I have an example I can share if that is helpful.

Hey Matthew! 

Shaq from the Support Engineering team! 😀

 

I’d like to take a closer look at this. Would you like to share that information here or would you want to create a ticket with us here in Support to review it closer? Let me know! 


Sure I can share it here. I’m working with our customer and one of their conversations you can see this message was sent:

But in the API the conversation part says it is type = assignment


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