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Answered

Conversation webhook

  • November 7, 2023
  • 1 reply
  • 158 views

During my research within the API documentation,
I encountered a challenge in identifying a method to establish a webhook for the purpose of receiving notifications when a message is received by the agent.
I am inquiring whether such a webhook functionality is available within the provided resources.

Best answer by Jacob Cox

Hi @aviplo !

All of our Webhook Topics can be found in our Dev Hub docs here. You’ll want to focus on the ones under the ‘Conversation Topics’ heading. If you’re looking for a notification for when a user creates a conversation you’ll use conversation.user.created. If you want to track when a User replies to a conversation you’ll use conversation.user.replied. If you want to track when the admin is actually assigned to the conversation you can use conversation.admin.assigned.

 

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Jacob Cox
Intercom Team
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  • Sr. Technical Support Engineer
  • 441 replies
  • Answer
  • November 11, 2023

Hi @aviplo !

All of our Webhook Topics can be found in our Dev Hub docs here. You’ll want to focus on the ones under the ‘Conversation Topics’ heading. If you’re looking for a notification for when a user creates a conversation you’ll use conversation.user.created. If you want to track when a User replies to a conversation you’ll use conversation.user.replied. If you want to track when the admin is actually assigned to the conversation you can use conversation.admin.assigned.

 


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