During my research within the API documentation,
I encountered a challenge in identifying a method to establish a webhook for the purpose of receiving notifications when a message is received by the agent.
I am inquiring whether such a webhook functionality is available within the provided resources.
Answered
Conversation webhook
Best answer by Jacob Cox
Hi
All of our Webhook Topics can be found in our Dev Hub docs here. You’ll want to focus on the ones under the ‘Conversation Topics’ heading. If you’re looking for a notification for when a user creates a conversation you’ll use conversation.user.created. If you want to track when a User replies to a conversation you’ll use conversation.user.replied. If you want to track when the admin is actually assigned to the conversation you can use conversation.admin.assigned.
+5- Sr. Technical Support Engineer
- Answer
Hi
All of our Webhook Topics can be found in our Dev Hub docs here. You’ll want to focus on the ones under the ‘Conversation Topics’ heading. If you’re looking for a notification for when a user creates a conversation you’ll use conversation.user.created. If you want to track when a User replies to a conversation you’ll use conversation.user.replied. If you want to track when the admin is actually assigned to the conversation you can use conversation.admin.assigned.
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