Conversation webhook

  • 7 November 2023
  • 1 reply

During my research within the API documentation,
I encountered a challenge in identifying a method to establish a webhook for the purpose of receiving notifications when a message is received by the agent.
I am inquiring whether such a webhook functionality is available within the provided resources.


Best answer by Jacob Cox 11 November 2023, 23:47

View original

1 reply

Userlevel 3

Hi @aviplo !

All of our Webhook Topics can be found in our Dev Hub docs here. You’ll want to focus on the ones under the ‘Conversation Topics’ heading. If you’re looking for a notification for when a user creates a conversation you’ll use conversation.user.created. If you want to track when a User replies to a conversation you’ll use conversation.user.replied. If you want to track when the admin is actually assigned to the conversation you can use conversation.admin.assigned.