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I’m able to create news items via API and assign to the correct news feed, but is there a way to add them to the news center?

When creating a news item through Intercom’s interface, there is an option to show a badge on the launcher, which corresponds to the “deliver_silently” property, and there is an option to add to the news center.  That news center option doesn’t have a property that I can find in the API documentation.

Is it possible to add the created news item to the news center via API, or would I still be required to use the interface to do this?

Hey Doug 👋 Jacques here from support engineering.

Do you mean can you add your created News Item from the API to a specified Newsfeed?

If so, then yes. You can use the create a news item endpoint and then specify the newsfeed ID that you want it to show up on.

However, as far as I’m aware, you would need to add your news items to the News Centre via the Intercom UI only as there is no field within the News Item schema to specify if it should be added to the News Centre or not

However, as far as I’m aware, you would need to add your news items to the News Centre via the Intercom UI only as there is no field within the News Item schema to specify if it should be added to the News Centre or not


This was the part I was looking for.  Thought maybe I was missing something, since it’s odd that this option would be missing.   Thanks!
 

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