Discrepancies in Intercom API responses for Conversation data | Community
Skip to main content
Answered

Discrepancies in Intercom API responses for Conversation data

  • May 5, 2023
  • 1 reply
  • 51 views
G

Hello,

I have noticed that the API does not return the same created_at value for Conversations when using API 1.3 compared to API 1.4 and later versions. The endpoint I am using is:

https://api.intercom.io/conversations/{id}

I noticed this when retrieving Intercom data via Segment.com, which apparently uses API v1.3, and Stitchdata.com, which uses API v2.5.

To investigate this further, I tested the API request for the affected Conversations (which make up 10% of my total volume), and the dates returned changed when I incremented the API version used. 

Can you please explain what could be causing this? Were there changes in the API which I’m not aware of that could be affecting the results?

Thank you for your assistance.

Best answer by Racheal

Hey @Gianni D'Amico Racheal from the support engineer team here👋 

 

I see my teammate Jacob reached out to you through the conversation you started. If you are still running into trouble here, feel free to respond there so we can dive back into this for you!

1 reply

Racheal
Intercom Team
Forum|alt.badge.img+5
  • RachealIntercom Team
  • Customer Support Engineer
  • Answer
  • May 8, 2023

Hey @Gianni D'Amico Racheal from the support engineer team here👋 

 

I see my teammate Jacob reached out to you through the conversation you started. If you are still running into trouble here, feel free to respond there so we can dive back into this for you!

Terms & ConditionsAccessibility statement