Hello,
I have noticed that the API does not return the same created_at value for Conversations when using API 1.3 compared to API 1.4 and later versions. The endpoint I am using is:
https://api.intercom.io/conversations/{id}
I noticed this when retrieving Intercom data via Segment.com, which apparently uses API v1.3, and Stitchdata.com, which uses API v2.5.
To investigate this further, I tested the API request for the affected Conversations (which make up 10% of my total volume), and the dates returned changed when I incremented the API version used.
Can you please explain what could be causing this? Were there changes in the API which I’m not aware of that could be affecting the results?
Thank you for your assistance.
Best answer by Racheal
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