Skip to main content
Question

Getting 404, 502 and 504 error from API at the first time then success after retry

  • April 3, 2025
  • 1 reply
  • 18 views
C

My context:
API version: 2.12
API call: search and update contact

404 Curl request at 2025-03-31 09:50:33
 

{
  "headers": {
    "content-length": "74",
    "user-agent": "GuzzleHttp/7",
    "host": "api.intercom.io",
    "authorization": "********",
    "accept": "application/json",
    "content-type": "application/json"
  },
  "body": "{\"query\":{\"field\":\"external_id\",\"operator\":\"=\",\"value\":\"vegastars_78859\"}}",
  "url": "https://api.intercom.io/contacts/search",
  "method": "POST"
}

Here is the response at 2025-03-31 09:50:33:

I have double-checked that the value exists in Intercom. However, the weird thing is that when my server calls the API, it returns an error response. Then, when the request is retried by the queue, it succeeds.
I want to make sure that are these response such as 404 and 502, 504 coming from your side ?

{
  "body": "<html><head><title>404 Not Found</title></head><body><center><h1>404 Not Found</h1></center><hr><center>nginx</center></body></html>",
  "method": 404
}

1 reply

C
  • cooldev
  • Author
  • New Participant
  • 1 reply
  • April 3, 2025

Also the 502 and 504 error are the same:
502 Curl request at 2025-04-01 18:23:44

{
  "headers": {
    "content-length": "74",
    "user-agent": "GuzzleHttp/7",
    "host": "api.intercom.io",
    "authorization": "********",
    "accept": "application/json",
    "content-type": "application/json"
  },
  "body": "{\"query\":{\"field\":\"external_id\",\"operator\":\"=\",\"value\":\"vegastars_80822\"}}",
  "url": "https://api.intercom.io/contacts/search",
  "method": "POST"
}

Here is the response at 2025-04-01 18:23:45

{
  "body": "<html><head><title>502 Bad Gateway</title></head><body><center><h1>502 Bad Gateway</h1></center><hr><center>nginx</center></body></html>",
  "method": 502
}

504 Curl request at 2025-03-30 09:20:59

{
  "headers": {
    "content-length": "74",
    "user-agent": "GuzzleHttp/7",
    "host": "api.intercom.io",
    "authorization": "********",
    "accept": "application/json",
    "content-type": "application/json"
  },
  "body": "{\"query\":{\"field\":\"external_id\",\"operator\":\"=\",\"value\":\"vegastars_78747\"}}",
  "url": "https://api.intercom.io/contacts/search",
  "method": "POST"
}

Here is the response at 2025-03-30 09:21:09

{
  "body": {
    "type": "error.list",
    "errors": [
      {
        "code": "service_unavailable",
        "message": "Sorry, the API service is temporarily unavailable"
      }
    ]
  },
  "method": 504
}


Version of API is invalid Curl request at 2025-03-24 15:42:08

{
  "headers": {
    "content-length": "40",
    "user-agent": "GuzzleHttp/7",
    "host": "api.intercom.io",
    "authorization": "********",
    "accept": "application/json",
    "content-type": "application/json"
  },
  "body": "{\"custom_attributes\":{\"ngr\":23.2456113}}",
  "url": "https://api.intercom.io/contacts/67d934eafa85f32d461da27d",
  "method": "PUT"
}

Here is the response at 2025-03-24 15:42:09

{
  "body": "{\"type\":\"error.list\",\"request_id\":\"0002uc5vom1vj3ff1oq0\",\"errors\":[{\"code\":\"intercom_version_invalid\",\"message\":\"Requested resource is not available in current API version\"}]}",
  "method": 400
}

 

Reply


Most helpful members this week

Terms & ConditionsCookie settings

Cookie policy

We use cookies to enhance and personalize your experience. If you accept you agree to our full cookie policy. Learn more about our cookies.

 
Cookie settings