Answered

Getting 404 when creating a conversation

  • 8 February 2024
  • 1 reply
  • 40 views

I’m trying to create a conversation with https://api.intercom.io/conversations

 

REQUST BODY:

{
    "from": {
        "type": "contact",
        "user_id": "123456789"
    },
    "body": "Hello"
},

HEADER PARAMETERS:

Intercom-Version: 2.10

Authorization: Bearer <access_token>

 

RESPONSE:

{
    "type": "error.list",
    "request_id": "0002sf5fchfdlt2eus20",
    "errors": [
        {
            "code": "not_found",
            "message": "User Not Found"
        }
    ]
}

 

Could I be missing something?

 

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Best answer by bernice 12 February 2024, 16:27

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1 reply

Userlevel 3
Badge +3

Hey @Nathaniel Akubuo  👋 In order to create a Conversation via the API, you’ll want to be sending the request with the Intercom assigned ID - the 24 character UUID assigned to the contact:

 

 

 

 

 

 

 

 

 

 

Hope this helps 🚀

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