We are getting a lot of “Conflict” 409 errors when trying to create a contact via API. When a little bit different ‘external_id’ is provided (other data is the same) there is no error. Seems like intercom has a record in place with this external_id but:
- It’s not being returned when searching via API (using external_id)
- User can’t be found on intercom website
- User doesn’t exist in the export file (all conctacts)
Best answer by Racheal
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