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Answered

Hitting the Enter key while entering Japanese text with IME mistakenly sends the unfinished text to chat.


While I’m typing Japanese text with IME (Input Method Editor)

 

 

If I hit enter here, I expect it to finalize the Japanese text with IME BUT not sent it as a chat message yet. But this widget sent the unfinished text any way.

Best answer by Jacob Cox

Hi @Hide Kojima and @Keyman Letter CSチーム !

It looks like our team just released a fix to this issue on Jan 18th. You’ll want to perform a hard refresh of your browser and that should get things working for you. Let us know if you’re still experiencing the problem though!

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5 replies

  • Author
  • New Participant
  • 3 replies
  • January 15, 2024

It used to work fine so is there any regression with the recent update?


  • Author
  • New Participant
  • 3 replies
  • January 16, 2024

It seems the below code is the one that checks the Enter key event but it’s not checking if this is in the middle of IME editing.

 

 


The same bug has occurred in our service as well. I request immediate improvement.


Jacob Cox
Intercom Team
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  • Sr. Technical Support Engineer
  • 441 replies
  • Answer
  • January 20, 2024

Hi @Hide Kojima and @Keyman Letter CSチーム !

It looks like our team just released a fix to this issue on Jan 18th. You’ll want to perform a hard refresh of your browser and that should get things working for you. Let us know if you’re still experiencing the problem though!


  • New Participant
  • 4 replies
  • December 8, 2024

@Jacob Cox 

 

Hello,

We are experiencing a similar problem with Korean IME.

Could you please take a look at the issue?
 

 

Thank you!

 

 


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