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API 2.3 via PHP+cURL:

 

I can SET or CHANGE the external_id but any attempt to set the external_id to empty posting {'external_id':''} to https://api.intercom.io/contacts/... is returned with a 200 OK but the external_id retains the former value.

 

I have tried with '' and null to no avail.

 

 

Hi @marcos s11​ , Welcome to Interconnect

 

In case to remove external_id from contact, you should use update contact API. here's the example:

 

Request: PUT https://api.intercom.io/contacts/ContactID/p>{

"external_id": "null"

}

I hope this will be helpful, let me know if there any further questions about this topic.

Hi @roy s11​ 

 

Thank you for your response but that doesn't work either:

$r = $i->contactUpdate($contact_id, i'external_id' => 'null']);

returns

array (

'type' => 'contact',

'id' => '60b60638a6804d0e97c0cecc',

...

'external_id' => 'null',

...

so it is using null quite literally as a string, not the expected value there of.

 

As I have stated before, I would expect it to work without the quotes as in

{"external_id":null}

but it returns a 200 OK and

array (

'type' => 'contact',

'id' => '60b636230b087269d2d36979',

...

'external_id' => '16120',

...

 

Just for the sake of clarity, using the following JetBrains REST client configuration I get the same results so it is not the PHP library that is miss behaving

PUT https://api.intercom.io/contacts/60b636230b087269d2d36979

Authorization:Bearer <my-token>

Intercom-Version: 2.3

Content-Type: application/json

Accept: application/json

 

{

"external_id": null

}

 

Just for good measure... in production I have identical behavior.

any update on this?

this doesn't work, the value becomes "null" instead of null (and as unknown in the gui)

Is there an update on this? The answer provided does not work.

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