Answered

How can I clear the external_id field on my users?

M

API 2.3 via PHP+cURL:

 

I can SET or CHANGE the external_id but any attempt to set the external_id to empty posting {'external_id':''} to https://api.intercom.io/contacts/... is returned with a 200 OK but the external_id retains the former value.

 

I have tried with '' and null to no avail.

 

 

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Best answer by Roy 4 June 2021, 01:52

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7 replies

R
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Hi @marcos s11​ , Welcome to Interconnect

 

In case to remove external_id from contact, you should use update contact API. here's the example:

 

Request: PUT https://api.intercom.io/contacts/ContactID/p>{
"external_id": "null"
}

I hope this will be helpful, let me know if there any further questions about this topic.

M

Hi @roy s11​ 

 

Thank you for your response but that doesn't work either:

$r = $i->contactUpdate($contact_id, ['external_id' => 'null']);

returns

array (
'type' => 'contact',
'id' => '60b60638a6804d0e97c0cecc',
...
'external_id' => 'null',
...

so it is using null quite literally as a string, not the expected value there of.

 

As I have stated before, I would expect it to work without the quotes as in

{"external_id":null}

but it returns a 200 OK and

array (
'type' => 'contact',
'id' => '60b636230b087269d2d36979',
...
'external_id' => '16120',
...

 

M

Just for the sake of clarity, using the following JetBrains REST client configuration I get the same results so it is not the PHP library that is miss behaving

PUT https://api.intercom.io/contacts/60b636230b087269d2d36979
Authorization:Bearer <my-token>
Intercom-Version: 2.3
Content-Type: application/json
Accept: application/json
 
{
"external_id": null
}

 

M

Just for good measure... in production I have identical behavior.

J

any update on this?

J

this doesn't work, the value becomes "null" instead of null (and as unknown in the gui)

D

Is there an update on this? The answer provided does not work.

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