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Hi everyone,

 

I would like to extract some conversations from intercom to gitlab through API. I could have most of the conversation information, but I can't get the information details in the right panel. What is the good endpoint to use ?

 

Regards

Hey @tech s​ 👋

 

You can do this by using our Conversations API to extract full conversations. You'd first have to list the conversations, and then use GET for individual conversation ID's. This endpoint will get you that information.



Hello Lisa and thank you for your answer.

 

Unfortunately, I tried this already.

 

In the app, I have something like this in the conversation : "Operator set Type to “Bug” 1d ago"

Through the API, I have this :

{ 'assigned_to': None,

'attachments': #],

'author': {'id': '<id>'},

'body': None,

'created_at': 1643220934,

'external_id': None,

'id': '<id>',

'notified_at': 1643220934,

'part_type': 'comment',

'updated_at': 1643220934},

I can't interpret that and guess that the Type is now "Bug".

Is there a way to verbose more the conversation_part ?

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