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How do we restart webhooks?

  • March 10, 2021
  • 4 replies
  • 360 views
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My current understanding of webhooks in Intercom is when we specify them in our app, they get enabled for the workspace upon install. However, we offer a two-week trial and after this point, we'd like to silence webhooks from workspaces that are not customers / dormant.

 

I understand we can reply to a webhook with an HTTP 410 and the Intercom will disable them for us.

 

However, how do we re-enable them if a customer subsequently subscribes? Does the customer have to go through the install flow again? Given webhooks are no longer part of the API, I assume we can't do it on our side.

Best answer by Marin M

Hi @colin l11​ , you're right, currently there's no way to re-enable these webhooks once they're deactivated with 410. Customer would need to uninstall and then install the app again for webhook to created.

4 replies

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  • Marin M
  • New Participant
  • Answer
  • March 12, 2021

Hi @colin l11​ , you're right, currently there's no way to re-enable these webhooks once they're deactivated with 410. Customer would need to uninstall and then install the app again for webhook to created.

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  • Colin L11
  • Author
  • Active User
  • March 12, 2021

Thanks Marin. Just to be very clear, the user would need to completely uninstall the app from their workspace and re-install it?

 

In other words, the webhooks would not reactivate if they simply re-authorised the app in an OAuth flow?

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  • Marin M
  • New Participant
  • March 13, 2021

Yes, that's correct. Currently only uninstall and re-install will work. Uninstall will delete the webhook that's in inactive state and install will create a new one.

Re-authorization will not reactivate an inactive webhook.

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  • Lorin Allred
  • New Participant
  • January 15, 2024

We’ve been testing with deactivating webhooks with status code 410, but when we uninstall and re-install the app, the webhooks are not re-activated.  Is there something we’re missing or did this never reactive the webhooks?

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