Skip to main content
Answered

Is it possible to make viewable "Help" section in Telegram?

  • July 11, 2024
  • 1 reply
  • 54 views

Is it possible to share prepared articles from the "Help" section in the Intercom chat on Telegram and WhatsApp

using a chat bot? I am not looking for pre-made solutions available on the internet, but rather want to know whether such functionality is available.

For example, if a customer contacts support via Telegram and we send them a pre-prepared article from the Help section, is it possible for the customer to view it? Since articles from this section are not sent in text form, but instead through pop-up windows with hyperlinks, is there any way to make this information accessible to the customer?

Best answer by cameron.gumley

Hi @Artur Harutyunyan -- Cam from the Technical Support Engineering team here 👋

It sounds like you’re essentially wanting to send Articles in a text format or in a format that does not require the end-user to open a hyperlink/access your Help Center to view, am I understanding that correctly? If so then this isn’t something thats available at the moment but if you’re able to send through any additional details around your specific use-case I’d be glad to submit a Feature Request for this to our Product Development team for them to consider as they plan for the future 👍

View original
Did this topic help you find an answer to your question?

1 reply

Forum|alt.badge.img+4
  • Intercom Team
  • 109 replies
  • Answer
  • July 12, 2024

Hi @Artur Harutyunyan -- Cam from the Technical Support Engineering team here 👋

It sounds like you’re essentially wanting to send Articles in a text format or in a format that does not require the end-user to open a hyperlink/access your Help Center to view, am I understanding that correctly? If so then this isn’t something thats available at the moment but if you’re able to send through any additional details around your specific use-case I’d be glad to submit a Feature Request for this to our Product Development team for them to consider as they plan for the future 👍


Cookie policy

We use cookies to enhance and personalize your experience. If you accept you agree to our full cookie policy. Learn more about our cookies.

 
Cookie settings