Hi,
I wanted to know if there is any possible way to trigger a callback request through setting a conversation attribute ‘last_inbound_call_estate’ to ‘Awaiting callback’. As all I can seem to find is that this data attribute is only accessible through the phone workflow and can only be added and modify by Fin though the workflow.
It would be nice if there was an option to set the ‘last_inbound_call_estate’ to ‘Awaiting callback’ for any conversation so the active team members would automatically get the call in their inbox, just like when they request a callback through the phone workflow, but without them having to actively call… Wether it is though API or through a messenger workflow it would be nice to integrate.
