Answered

Meaning delivery_status in Webhook message

N

Hello,

I am wondering what these fields mean in the Webhook response:
 

"delivery_status": "pending",

"delivery_attempts": 1,

"delivered_at": 0,


Almost all of the messages have "delivery_status": "pending" (some of them have “retry”), and all of them have delivered_at: 0. This includes messages such as survey.answers, contacts.deleted and others.

What do these fields mean? I would expect a timestamp for delivered_at and status as delivered or something like that.

Thank you,

Nick

icon

Best answer by Oseas 21 April 2023, 12:55

View original

2 replies

Oseas

Hey @Nick Lubbers! Oséas here from the Support Engineering team 🕵️

 

I can also reproduce the same in my test workspace. I can confirm that standardising attributes in the webhook response body are currently on our Product Team’s roadmap, so this is likely something to be fixed in the process. I’ve gone ahead and opened a conversation in Intercom linked to this thread so I can update you once this issue is resolved. You’ll be notified in your email address.

 

Thanks for flagging this to us!

Oséas Filho, Customer Support Engineer @ Intercom
N

Hello Oséas,

Thank you for your answer and looking into it. I am still interested in knowing what these fields should mean and whether I should consider them when handling webhooks. For example filtering out the ones with “retry”. Or should I just ignore these fields for now?

Thank you,
Nick Lubbers

Reply


Terms & ConditionsCookie settings