Hi Community,
Does anyone have experience with building Lightning Components for Intercom? We want to add a button to our Salesforce Community that says, “start a live chat” and when clicked, it uses the Intercom JS API to open the messenger - https://developers.intercom.com/installing-intercom/web/methods/
The challenge we’re having is we don’t know how to build a lightning component that will work in our Salesforce community that calls the Intercom JS API.
Best,
Kevin
Hey there
I, myself, have never attempted setting up something like this, but this is an old thread in our Forum that discusses integrating intercom into Salesforce Lightning! You can read up on that here.
Below is the actual instructions which I’m stealing from that link, above.
Setting up Intercom Messenger on Intercom Salesforce Community
Configure Intercom Messenger in Communities
To set up Intercom messengers in the communities, one possible solution we will be using is Lightning Web Components (LWC) for the UI and Apex code on the server-side since lightning components are intended to modify their own scope (See Lightning Locker for a full explanation), to initialize the Intercom javascript we need to make use of Head Markup.
Configuring messenger in the community using LWC
intercom.html
intercom.js-meta.xml
intercom.js
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