Salesforce Community Lightning Component

Question

Hi Community,Does anyone have experience with building Lightning Components for Intercom? We want to add a button to our Salesforce Community that says, “start a live chat” and when clicked, it uses the Intercom JS API to open the messenger - https://developers.intercom.com/installing-intercom/web/methods/The challenge we’re having is we don’t know how to build a lightning component that will work in our Salesforce community that calls the Intercom JS API.Best,Kevin

Jacob Cox · Accepted Answer

Hey there @Kevin D13!I, myself, have never attempted setting up something like this, but this is an old thread in our Forum that discusses integrating intercom into Salesforce Lightning! You can read up on that here.Below is the actual instructions which I’m stealing from that link, above.Setting up Intercom Messenger on Intercom Salesforce CommunityConfigure Intercom Messenger in CommunitiesTo set up Intercom messengers in the communities, one possible solution we will be using isLightning Web Components (LWC)for the UI and Apex code on the server-side since lightning components are intended to modify their own scope(SeeLightning Lockerfor a full explanation), to initialize the Intercom javascript we need to make use ofHead Markup.Configuring messenger in the community using LWCCreate an LWC Project ‘intercom’, under which we will create LWC and server-side Apex code.On creating LWC, three files, intercom.html, intercom.js-meta.xml, and intercom.js, will be created underforce-app/main/default/lwcintercom.htmlintercom.js-meta.xmlintercom.js

Kevin D13 · Answer

@Eric Fitzdid you do anything like this when you guys were using SFDC Communities?

Salesforce Community Lightning Component

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