Search ticket with ticket_id in the rest API

Question

How can I search a ticket using the ticket_id with the rest API? It looks like we can only search with id, not ticket_id.

Paul B12 · Accepted Answer

Hi ​@lifan 😊 Paul from Support Engineering in Dublin here. 👋You are correct. In the list of accepted fields for the search,'id' refers to the ticket ID. When you want to search for a specific ticket, you should use the 'id' field with the ticket's unique identifier.The 'id' field must be a string that matches the format of ticket IDs in Intercom.You can't use theticket_idwhen using the endpointSearch ticketsPOST https://api.intercom.io/tickets/searchYou should useIDinstead 👍

lifan · Answer

Hi ​@lifan 😊 Paul from Support Engineering in Dublin here. 👋You are correct. In the list of accepted fields for the search,'id' refers to the ticket ID. When you want to search for a specific ticket, you should use the 'id' field with the ticket's unique identifier.The 'id' field must be a string that matches the format of ticket IDs in Intercom.You can't use theticket_idwhen using the endpointSearch ticketsPOST https://api.intercom.io/tickets/searchYou should useIDinstead 👍any way to search with the ticket_id instead of id? Because our customer only knows ticket_id, not the id.

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