How can I search a ticket using the ticket_id with the rest API? It looks like we can only search with id, not ticket_id.
Answered
Search ticket with ticket_id in the rest API
Best answer by Paul Byrne
Hi
You are correct. In the list of accepted fields for the search, 'id' refers to the ticket ID. When you want to search for a specific ticket, you should use the 'id' field with the ticket's unique identifier.
The 'id' field must be a string that matches the format of ticket IDs in Intercom.
You can't use the ticket_id when using the endpoint Search tickets POST https://api.intercom.io/tickets/search
You should use ID instead 👍
+6- Intercom Team
- Answer
Hi
You are correct. In the list of accepted fields for the search, 'id' refers to the ticket ID. When you want to search for a specific ticket, you should use the 'id' field with the ticket's unique identifier.
The 'id' field must be a string that matches the format of ticket IDs in Intercom.
You can't use the ticket_id when using the endpoint Search tickets POST https://api.intercom.io/tickets/search
You should use ID instead 👍
Hi
You are correct. In the list of accepted fields for the search, 'id' refers to the ticket ID. When you want to search for a specific ticket, you should use the 'id' field with the ticket's unique identifier.
The 'id' field must be a string that matches the format of ticket IDs in Intercom.
You can't use the ticket_id when using the endpoint Search tickets POST https://api.intercom.io/tickets/search
You should use ID instead 👍
any way to search with the ticket_id instead of id? Because our customer only knows ticket_id, not the id.
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