Semicolon/side panel showing up after the "Need help?" badge | Community
Skip to main content
Answer

Semicolon/side panel showing up after the "Need help?" badge

  • September 23, 2024
  • 7 replies
  • 125 views
B

Hi there! We’re using the JavaScript implementation for web as followed on the docs, and we have some users reporting that they are either seeing a semi-colon added on the upper-right corner of the screen, or a full side panel that’s being injected when the “Need help?” badge is being shown. Please see the attached photos for a visual reference.

Is this a bug that you are already on track or have a fix for? We’ve tried trying this to a simple page without any components, but it doesn’t seem to fix the issue. Any intel on this would be very helpful. Thanks!

 

 

Best answer by mateusz.leszkiewicz

HI @Bounce Engineering, It’s Mat from the Support Engineering Team 😀

I’ve created a conversation in Intercom for you. It looks like a bug but I am not sure on which side. I’ve couldn't find any already existing bugs in our backlog.

Our team will investigate the issue and try to suggest the fix.

Please continue this thread there.

    7 replies

    mateusz.leszkiewicz
    Intercom Team
    Forum|alt.badge.img+7

    HI @Bounce Engineering, It’s Mat from the Support Engineering Team 😀

    I’ve created a conversation in Intercom for you. It looks like a bug but I am not sure on which side. I’ve couldn't find any already existing bugs in our backlog.

    Our team will investigate the issue and try to suggest the fix.

    Please continue this thread there.

    Mateusz Leszkiewicz | Technical Support Engineer
    M
    • Mia Muench
    • New Participant
    • April 8, 2025

    ​@mateusz.leszkiewicz I am also seeing this issue in one of our instances where intercom is installed. What was the resolution here and how can i fix this?

    mateusz.leszkiewicz
    Intercom Team
    Forum|alt.badge.img+7

    ​@Mia Muench I can see that Aparna is already chatting with you to resolve this issue.
    The original conversation haven't been resolved due to lack of interaction from the customer.

    Mateusz Leszkiewicz | Technical Support Engineer
    N
    • nroylance
    • New Participant
    • December 2, 2025

    Hi ​@mateusz.leszkiewicz,

     

    We’re also seeing this issue on our login page. When the “Need help?” bubble appears, a semicolon also appears on the page beneath our login form, then disappears when the bubble closes.

     

    Any progress on resolving the issue?

    mateusz.leszkiewicz
    Intercom Team
    Forum|alt.badge.img+7

    Hi ​@nroylance,

    The issue seem similar but to make sure the root cause of the issue is the same, please reach out to us via Messenger in your workspace.

    We will help you resolve it as soon as possible.

    Mateusz Leszkiewicz | Technical Support Engineer
    N
    • nroylance
    • New Participant
    • December 3, 2025

    I tried to reach out via Messenger, and I got this response from Fin. Where can I find the dashboard, or is there a better way?

    I can see you're experiencing a technical issue with a semicolon appearing in your side panel. This sounds like a support issue rather than a sales inquiry.

    For technical support with your existing Intercom account, you'll want to reach out to the support team directly through your Intercom dashboard, or they can help you through the community thread you've already started.

    Is there anything else I can help you with today regarding Intercom's products or solutions?

    mateusz.leszkiewicz
    Intercom Team
    Forum|alt.badge.img+7

    ​@nroylance have you actually reach out to us from your Workspace Messenger (so we can identify your workspace and have a better overview on your setup) or have you opened a chat here?

    If the latter - you won't receive needed help. Please go to your Intercom Workspace and open a conversation from there.

    Mateusz Leszkiewicz | Technical Support Engineer
    Terms & ConditionsAccessibility statement