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Semicolon/side panel showing up after the "Need help?" badge

  • September 23, 2024
  • 1 reply
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Hi there! We’re using the JavaScript implementation for web as followed on the docs, and we have some users reporting that they are either seeing a semi-colon added on the upper-right corner of the screen, or a full side panel that’s being injected when the “Need help?” badge is being shown. Please see the attached photos for a visual reference.

Is this a bug that you are already on track or have a fix for? We’ve tried trying this to a simple page without any components, but it doesn’t seem to fix the issue. Any intel on this would be very helpful. Thanks!

 

 

Best answer by mateusz.leszkiewicz

HI @Bounce Engineering, It’s Mat from the Support Engineering Team 😀

I’ve created a conversation in Intercom for you. It looks like a bug but I am not sure on which side. I’ve couldn't find any already existing bugs in our backlog.

Our team will investigate the issue and try to suggest the fix.

Please continue this thread there.

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mateusz.leszkiewicz
Intercom Team
Forum|alt.badge.img+5

HI @Bounce Engineering, It’s Mat from the Support Engineering Team 😀

I’ve created a conversation in Intercom for you. It looks like a bug but I am not sure on which side. I’ve couldn't find any already existing bugs in our backlog.

Our team will investigate the issue and try to suggest the fix.

Please continue this thread there.


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