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Dear community, hope you all are doing great!

 

I'm looking for the following solution:

 

I'm setting up a workflow in my CRM app that must connect to my Intercom workspace and send a message to the users of a specific company. I'm trying to do this via webhook.

 

The problem is that I have no idea of how can I make this automation. It's been a few weeks that started to work with multi-plataforms connections and I did not learned how to achive a few things yet.

 

I'll attach the webhook setup screen from my CRM, this may help us to solve the requirement.

 

Thanks a lot for your help,

 

Kind regards,

Rodrigo.wbhook

Hello @rodrigo m12​ ,

 

May I know which CRM are you trying to Integrate with Intercom?

 

Looking forward.

Dear Roy, its ZOHO CRM.

 

Thank you :)

@rodrigo m12​ , You should build API integration for that, only using webhooks will not be enough in this case.

 

Why no use tools like Zapier? More information on Zapier integration can be found here:

https://zapier.com/apps/zoho-crm/integrations/intercom/p>

 

What kind of workflow are you planning to build? I can record a small tutorial about connecting Zoho with Intercom.

Just let me know in which actions Intercom should send the user a mesage?

I was kind of avoind the use of a 3rd party tool, like Zapier.

 

Can you explain me why using webhooks might not reach my requirements?

 

Kind regards, thank you!

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