WebHook payload does not contain participant email

  • 6 September 2023
  • 1 reply

Hi, i use Webhook from Intercom, i want to notify user that conversation created or some participant in the conversation (admin for instance) are replied. but the webhook payload “admin.replied” or “user.replied” does not contain email of the participants, there only admin email, how can i retrieve email of receiver user?

For example: Admin replied to Uncle Bob in private conversation (Uncle bob email is: uncle@bob) but how to get Bob’s email without direct interaction with API, using only webhook?



Best answer by Racheal 12 September 2023, 02:21

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Hey @Dmitrii Sablin Racheal from the support engineer team here👋 


I believe we already pulled up on this in our separate conversation but for future viewers- the conversation.admin.replied only returns the email of author I'm afraid, since the trigger is the admin replying. I’ve gone ahead and flagged this as a feature request for the team to consider. I know you mentioned staying away from the API but in the meantime, you could utilize the Retrieve a conversation endpoint after your webhook trigger, which will include the participants id.