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When using the Stitchdata integration, what is the difference between the 'Users' and 'Contacts' table? In addition, I'm seeing multiple records created for a single email in the 'Users' and 'Contacts' table. What would cause this to happen?

 

My company is currently using the Stitchdata integration (https://www.stitchdata.com/docs/integrations/saas/intercom) for replicating Intercom data into our warehouse. In the schema, a table titled 'Users' and another titled 'Contacts' exist. What is the difference between these two tables? Also, I see the SAME email being located in both tables. Why is that?

 

Another issue is that, if we are looking at the 'Contacts' table and 'Users' table alone, we see 4-5 records attributed to the same email. Why would this happen?

Hello @derek p​ ,

 

Intercom actually updated Users to Contacts in API V2, so I think there should be a mistake if users are showing up in V2 API documentation.

 

More information you can find in the Intercom API documentation:

https://developers.intercom.com/intercom-api-reference/reference#users/p>

 

I hope this will be helpful, Let me know if you have any further questions about this topic.

Hi @roy s11​ !

 

Thanks for the response. Okay, so can you confirm that the Stitchdata integration makes use of the API V2? Sorry... I'm not well versed in this language.

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