Hey @Andreas Mamplekos Racheal from the support engineer team here
It looks like you’ve worked this out with my teammate Aparna, I’ll add the context here for future viewers! We were seeing the following error : Error occurred validating request values
. This typically gets flagged when you try to pass empty values as part of your custom action set up.
You mentioned that it fails if the user doesn't enter the last name and this is expected because you cannot send empty values in the custom action. We have a feature flag to by pass this check which solved things!
Hi @Racheal - you mentioned there is a feature flag to support missing/null values here? How do I get this set up?
@Racheal I’m also curious about getting this setup so that not every ticket attribute is mandatory for my custom action. How do I get this setup?
@Racheal I’m also curious about getting this setup so that not every ticket attribute is mandatory for my custom action. How do I get this setup?
I am also very curious about it
Hi Luscati, Rich Tru, Cameron Finney, It’s Mat from the Support Engineering Team 
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