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Question

About Shopify and customer's phone


Hi

Does the integration pass customer phone numbers to Intercom?

All of my Shopify customer on Intercom are without a phone number.

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2 replies

Racheal
Intercom Team
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  • Customer Support Engineer
  • 512 replies
  • December 12, 2022

Hey @user2089​ Racheal from the support engineer team here👋 

 

Phone number isn't one of the data that gets imported to Intercom from Shopify -- you can see the list of data that does get imported here. A Shopify user will be converted to an Intercom user/lead with the following attributes:

  • id => user_id
  • name => name
  • email => email
  • created_at => created_at (for leads)
  • created_at => signed_up_at (for users)
  • orders_count => shopify_orders_count
  • total_spent => shopify_total_spent
  • last_order_name => shopify_last_order_name
  • accepts_marketing => shopify_accepts_marketing
  •  

To get the Phone number over to Intercom, you could add it via one of the methods we offer for getting data into Intercom:

 

 


  • Author
  • New Participant
  • 3 replies
  • December 14, 2022

ok

I’ll use zapier for that

 


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