Hi everyone! 👋Our support team works in Intercom, but our sales and customer success managers use HubSpot. I’m looking for a way to ensure that Intercom conversations are added to customer records in HubSpot automatically.I’ve come across some apps in the Intercom App Store, but I’d love to hear from anyone who’s done this before. Specifically:Are there any integrations you’d recommend? Ideally something that doesn’t require dev work (but if it does, that’s ok) How well do they sync conversations between Intercom and HubSpot? Any tips or best practices to ensure the integration works smoothly?Thanks for reading, and I appreciate any advice you can share! 😊

We use Zapier for a lot of cross-tool automations. I explored this a bit for you and managed to build an automation that does what you ask, by identifying the person who started the conversation in Intercom, finding their contact in Hubspot (optionally creating one if not found), and then creating a Note engagement that has a link to the intercom conversation.Here’s a video going into this automation in-depth for you, if you choose to use Zapier!

We have the same set-up, CS uses Intercom, sales work withinHubSpot.We currently are testing the HubSpot integration build by Intercom, as it allows our CS team to open relevant contact profile in HubSpot if needed and see main info about the contact directly within the inbox.As for the conversations, they are logged as Intercom conversation event within Hubspot, allowing our sales teams to access and review the transcript, it also includes link to relevant conversation within Intercom, so Intercom users can open the conversation also in the Intercom UI directly.One drawback of this app is that the transcript can appear quite messy for longer conversations. Additionally, I haven’t found a way to log customer tickets within HubSpot, which is a bit inconvenient for us since many of our customers primarily use the ticket portal to track their requests.

Adding intercom conversations into hubspot

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