Bugs with Jira for Tickets using Workflows

  • 1 November 2023
  • 2 replies

I am trying to add some additional fields to the Jira tickets when they are created.


Bug #1:

The additional fields do not show up on the Jira side unless I specify “Bug” as the “Issue Type” field of the workflow. However when I do specify the “Bug” type I get 2 different Jira issues created. One Jira issue contains the additional fields and one does not. 





Bug #2:

Also, as a side note I’ve re-installed the “Jira for Tickets” app a few times trying to get the above to work correctly and now I see multiple copies of the Jira actions in the workflow template. 



Best answer by Eden 9 November 2023, 23:03

View original

2 replies

Userlevel 3

Hey @Josh Blackwell 👋 Eden from the support engineer team here.


This looks like it will need further investigation on our end, so I have escalated this with the Support team as a conversation. They will respond to you there as soon as possible! 

Thank you