Bugs with Jira for Tickets using Workflows | Community
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Bugs with Jira for Tickets using Workflows

  • October 31, 2023
  • 2 replies
  • 351 views

I am trying to add some additional fields to the Jira tickets when they are created.

 

Bug #1:

The additional fields do not show up on the Jira side unless I specify “Bug” as the “Issue Type” field of the workflow. However when I do specify the “Bug” type I get 2 different Jira issues created. One Jira issue contains the additional fields and one does not. 

 

 

 

 

Bug #2:

Also, as a side note I’ve re-installed the “Jira for Tickets” app a few times trying to get the above to work correctly and now I see multiple copies of the Jira actions in the workflow template. 

 

Best answer by Eden

Hey @Josh Blackwell 👋 Eden from the support engineer team here.

 

This looks like it will need further investigation on our end, so I have escalated this with the Support team as a conversation. They will respond to you there as soon as possible! 

2 replies

Eden
Employee
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  • Premier Customer Support Engineer
  • 121 replies
  • Answer
  • November 9, 2023

Hey @Josh Blackwell 👋 Eden from the support engineer team here.

 

This looks like it will need further investigation on our end, so I have escalated this with the Support team as a conversation. They will respond to you there as soon as possible! 


  • Author
  • New Participant
  • 3 replies
  • November 10, 2023

Thank you