Hi all,
We’re setting up Intercom to replace Zendesk.
We’re not moving to adding Intercom to Slack and would like to be able to have any replies to threads appearing as a Slack message in the thread.
Is that possible?
Another thing that is useful is to show the users email address in the Slack message like
Does anyone know if either of these are possible?
Best answer by Eden
Hi
To confirm, is this when using the native Slack integration in Intercom? If so, with the Slack integration, the first notification for an individual ticket is posted as a message in the channel and subsequent notifications are then posted as threaded replies, so this should already be expected behavior.At the moment, attribute sending with the Slack integration isn’t possible for conversations either (though for tickets, the top 3 ticket attributes will send). This is a great feature request for the team though! 👍
Hi
To confirm, is this when using the native Slack integration in Intercom? If so, with the Slack integration, the first notification for an individual ticket is posted as a message in the channel and subsequent notifications are then posted as threaded replies, so this should already be expected behavior.At the moment, attribute sending with the Slack integration isn’t possible for conversations either (though for tickets, the top 3 ticket attributes will send). This is a great feature request for the team though! 👍
Hi
I don’t see teammate responses in this thread - only the customer side of the conversation. How can I see the team response?
I figured it out. I just created a second workflow for the response and the Slack integration is smart enough to thread it looks like:
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