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"Check the Installation" – Domain Not Verified question


Hello,

We have integrated Intercom Identity for both web and mobile (React Native). However, when performing the "Check the Installation" verification, our domain is not marked as verified, even though we are sending the user_hash generated from our backend based on the user's email.

We suspect that the issue might be related to our handling of guest users. In our web application, we allow guest users, and in these cases, we do not send the user_hash. Could this be the reason why our domain is not being verified?

We would appreciate any guidance on how to properly handle this scenario.

Thank you!

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