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Answered

Facebook/instagram comments?

  • April 24, 2024
  • 2 replies
  • 208 views

Hello! 

Is there anyway to answer get facebook/insta comments in an inbox? I already did messages, but so far, I cannot find a clear solution for comments.

 

Thanks in advance

Best answer by Jacob Cox

Hi @Mario Guevara !

Currently our Facebook and Instagram integrations only work with Direct Messages, not comments on your team’s social media Posts. I’ll flag this with our product team as a Feature Request, though!

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2 replies

Jacob Cox
Intercom Team
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  • Sr. Technical Support Engineer
  • 441 replies
  • Answer
  • April 28, 2024

Hi @Mario Guevara !

Currently our Facebook and Instagram integrations only work with Direct Messages, not comments on your team’s social media Posts. I’ll flag this with our product team as a Feature Request, though!


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  • Active User
  • 18 replies
  • February 21, 2025

Any updates on this? Still not able to reply to user comments?


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