How do I get the context/lead information in my custom intercom app | Community
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Hi, I have been trying to create our own intercom that interfaces to our own internal api to provide user details and properties. But how do I get the information around the context/lead in the initialize request. I have been trying to follow the tutorial and understand how I display components in the Canvas Kit, but how can I understand the context/lead of the user that is access when this app is shown in the conversation window?

Hi @thomas n13​,

 

When you provide a URL served by your app, Intercom will call it with a POST method:

config_urlThey provide the context with their POST request. In an app for Users, here is an example of data posted by Intercom to an Initialize flow webhook URL:

{ "workspace_id": "XXXXXXX", "context": { "conversation_id": XXXXXXXXXXXX, "locale": "en", "location": "conversation", "messenger_action_color": "#333333", "messenger_background_color": "#333333" }, "admin": { "type": "admin", "id": "XXXXXXX", "name": "XXXXXXXXXXXX (my name)", "email": "my_name@domain.com", "away_mode_enabled": false, "away_mode_reassign": false, "has_inbox_seat": true, "avatar": { "image_url": "https://static.intercomassets.com/avatars/XXXXXXXXXXXXquot; }, "team_ids": [] } }

In an app for Teammates, here is an example of data posted by Intercom to an Initialize flow webhook URL:

{ "workspace_id": "XXXXXXX", "admin": { "type": "admin", "id": "XXXXXXX", "name": "XXXXXXXXXXXX (my name)", "email": "my_name@domain.com", "away_mode_enabled": false, "away_mode_reassign": false, "has_inbox_seat": true, "avatar": { "image_url": "https://static.intercomassets.com/avatars/XXXXXXXXXXXXquot; }, "team_ids": [] }, "conversation": { "type": "conversation", "id": "XXXXXXXXXXXXXXXXXXX", "created_at": 1633532241, "updated_at": 1636364551, "waiting_since": null, "snoozed_until": null, "source": { "type": "conversation", "id": "XXXXXXXX", "delivered_as": "customer_initiated", "subject": "", "body": "\u003cp\u003eHello!\u003c/p\u003e", "author": { "type": "user", "id": "XXXXXXXXXXXXXXXXXXXX", "name": "XXXXXXXXXXXX (customer's name)", "email": "my_customer@domain.com" }, "attachments": [], "url": "XXXXXXXXXXXX", "redacted": false }, "contacts": { "type": "contact.list", "contacts": [{ "type": "contact", "id": "XXXXXXXXXXXXXXXXXXXX" }] }, [...] } }

More about this here: https://developers.intercom.com/building-apps/docs/canvas-kit#section-requests-responses/p>

 

Hope this helps!

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