How do you keep Intercom and Pipedrive in sync without manual work?

Question

I’m looking for a way to make sure the data in Intercom and Pipedrive stays up to date automatically. Right now, our sales team uses Pipedrive, while customer support handles conversations in Intercom. The problem is that lead details don’t always get updated, and sales reps miss important context from past conversations.I’d love to hear how others are handling this. Do you rely on manual updates, or have you found a way to sync data between the two without extra effort?

AdamFlorin · Accepted Answer

One way is manually exporting and importing data, but that quickly becomes a hassle. Another approach is using Intercom’s API to push updates into Pipedrive, though that requires ongoing maintenance. If you’re looking for an automated solution, Skyvia can sync Intercom conversations and contact details with Pipedrive without manual work. It keeps everything updated in real-time, so sales always have the latest info.

JamesDavis · Answer

​@AdamFlorinThanks for the reply! My priority is actually to handle this without manual work.

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