Hey everyone,
I’m using the official Intercom Jira add-on and it works great. We also have some workflows set up to sync Jira and Intercom ticket statuses 
How are you keeping track of which issues are linked with Intercom in the Jira issue though? For example, let’s say we’re closing out a sprint and a handful of Jira issues might be linked with Intercom tickets. How do you know which ones to go close out?
Hey there 
To keep track of which Jira issues are linked with Intercom tickets, you can use the Jira for Tickets app's automation features. When a Jira issue status is updated, the associated Intercom ticket can be updated automatically, which includes adding a note with the status update.
Additionally, you can configure the app to change the ticket status in Intercom when Jira updates occur. This way, when you're closing out a sprint in Jira, you can easily identify which Intercom tickets are linked and need to be closed out by checking the status updates or notes within Intercom tickets that reflect the linked Jira issues' statuses.
Hopefully this helps! You can learn more about the Jira integration here 
DDD @Rightnow We use a custom field in Jira to tag Intercom-linked issues, making it easy to filter and track them. Additionally, automation rules help update statuses in both tools simultaneously, ensuring nothing gets missed when closing out sprints. How are you handling this currently?
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