How to display users' email addresses directly in Slack channels via the integration?

Question

We currently integrate Intercom & Slack, so we get a ping whenever a new user signed up for our product. However, it only displays the user's name but not their email address. We want to see the email address they signed up with to easily identify which company they're from to send it to our sales team. The names are clickable, and then it takes you to the intercom page, where you can see the email. But is there a way to display the email address directly in the slack message without the extra clicks?

Roy · Accepted Answer

Hello @zhenni​,As far as I know, it's not possible to customize that with the current Slack <> Intercom integration.Workaround: You can use Zapier to customize integration in that way. Trigger - > New user created in IntercomAction -> Send Channel Message in SlackThat's it &#128526; To create the following Zap, please follow this URL.Let me know if there are any further questions about this topic, Will be more than happy to help.Best,Roy

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