Hi, I'm looking to integrate Discord with Intercom. We added the intercom Facebook app/integration and noticed it restricted the inbox message input to text/emoticon options (see attached image).We'd like to restrict the message input for our discord app/integration as well, however, we cannot find any references to the message input in the API/canvas kit. Thanks, Justin Luce

Hey @user967! Are you using a third-party Discord<>Intercom integration, or are you building your own?If the former, you'd need to contact the third party who designed it with your query, as we wouldn't know or manage how it works.If the latter, you'd need to add this extra restriction as a custom implementation in your own server. If you're using our REST API so that Discord messages > Intercom, you'll need to do restrictions on your server in the middle step of data flow from Discord > your server > Intercom. If you're somehow using Canvas Kit to build this integration between Discord and Intercom, we'd need more info on how you're doing this before we can advise.

Thanks for the response, we're developing our own. We can limit the API to only handle text, however, we'd like to limit the intercom message composer to text (no articles, apps, etc.)

How to modify the message input (in the agent inbox) depending on the conversation platform/origin.

How to modify the message input (in the agent inbox) depending on the conversation platform/origin. | Community

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