how twitter integration in intercom?

  • 8 April 2023
  • 2 replies


I want to connect the Twitter channel with Intercome, but we need to see how it will happen

how the massaging appear
how will it reflect on the report
can I send or receive massaging from it or not



Best answer by Daniel M15 13 April 2023, 17:31

View original

2 replies

Userlevel 1

Hey @User281  👋 


Paul here from Intercom Support 😃


I think the best option here would be to go through our Messenger so we can go through all the details about the Twitter integration and explain fully how it works 🐦 

Userlevel 2

Hey @User281! Daniel from Customer Support Engineering here 🔧 


An update regarding our Twitter integration:

We no longer support a native Twitter integration. Continuing to provide the Twitter integration using Twitter’s new APIs would require development work and additional costs for us and customers. Due to this we are no longer supporting it.


We recommend using Twitter’s software, such as their web app or Tweetdeck. You may also consider using a third party social media management tool, designed specifically for social media monitoring.


Historical Twitter conversations will still appear in your workspace and in your conversation reports, however they will be in a “view-only” state and new replies will be unable to be sent on them.