I am trying to integrate with an external API (ExtAPI) so that an agent can use an Inbox app to create data in it when in a conversation.The agent has a login (username/password) in the ExtAPI. There is a login endpoint in the ExtAPI that returns a token and id for them. The agent may occasionally need to re-login.I can’t work out how to allow the agent to be able to login into the ExtAPI and store the token and id in their session so that it will be passed in conversation details to the Inbox App. I presume I’ll need to create a login form but don’t know where to set/call this in Intercom.Any advice would be appreciated.

Hittbsr,It’s Mat from the Support Engineering Team 😀This is very clever idea and I bet it will save you so much time.I would recommend setting a custom action to get this done.You can easily use it later on in a reusable workflow in the conversation with your customer.I hope this will help you find an ideal setup for your needs.

I see that a custom action can take templated variables and can be run from a conversation but how would you suggest the teammate/agent set the username and password that goes into the login api call?I don’t see where a login form could be displayed.

Integration with an external API

Integration with an external API | Community

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