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My app is live and well working on devices. Recently, I found that PlayStore strip resource based on density of devices and generate apps for different screen size of devices. Thus, there are many devices which my app is not working and crashed on loading some resources. However, I fixed in my code to handle such a thing, but intercom sdk in closed source and I can’t do any changes to fix this. 

I’m hoping for best support from intercom and happy to provide more details if requested.


Link for crash log: https://drive.google.com/file/d/1kQuzYnKDk4pFVSNWuboNfABizHcg4VQq/view?usp=sharing

below link contains log of crash from sentry. 
https://drive.google.com/file/d/1lOqI0IX8c1kvlX2ZlcXstjK4_LVRMvtb/view?usp=sharing

Hi @jayeshkukadia !

This sounds like a situation that will require you to chat with a member of our Support Team. 

I am forwarding your issue to the Customer Support team on your behalf using the forum ticket escalation feature, the team will get back to you as soon as they can.

Can you do me a favor and send along answers to the following questions:

  • Is this the Android SDK, React Native, or Cordova?
  • What version number of the SDK are you using?
  • Are you testing this on a simulator or on an actual device

Thank you!

 

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