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Question

Is it possible to put a custom app on a contact page (Contacts)?

  • September 8, 2022
  • 1 reply
  • 33 views

Hi everyone. Hope you are doing well

 

I've developed a custom Intercom application that works properly in Inbox (within a conversation page). It's created according this documentation with help of build-in Canvas Kit.

 

I need to put this app in Contacts (with a contact details page) to let my teammates communicate with our customers faster. As of right now, they have to manually create a conversation first to do an action with the custom app. But this documentation page says that custom apps can be integrated with Inbox pages only.

 

I've seen some screenshots with a public app available in Intercom app store located on a contact page. But I don't see any settings how put my app there. Is it technically possible?

 

Снимок экрана 2022-09-08 в 18.22.55

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1 reply

Racheal
Intercom Team
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  • Customer Support Engineer
  • 512 replies
  • September 13, 2022

Hey @kirill k​ Racheal from the Support Engineer team here 👋🏼

 

Although this is a really cool idea (one for the @Product Wishlist​ for sure!) it is not possible to add apps to the contact page. I'm wondering if the screenshot you saw was a browser extension. Either way, I'd love to pass this on to the team as a feature request!


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