I want to integrate Intercom ticket types to the Jira request types but I can’t find the option like this. The only option to match the issues is to connect intercom’s ticket type with the Jira Issue type. However, in my Jira space I have several request types under the Incident issue and if there is no option to match them with the Intercom tickets then this integration appears to be useless :(
For more reference I’m attaching the screenshots.
![](https://uploads-eu-west-1.insided.com/intercom-en/attachment/58339827-cc05-491e-95d5-f6a900308cda.png)
![](https://uploads-eu-west-1.insided.com/intercom-en/attachment/f15f1db1-efbc-4496-a191-45d61e37fdcd.png)
Best answer by Jacob Cox
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