I want to integrate Intercom ticket types to the Jira request types but I can’t find the option like this. The only option to match the issues is to connect intercom’s ticket type with the Jira Issue type. However, in my Jira space I have several request types under the Incident issue and if there is no option to match them with the Intercom tickets then this integration appears to be useless :(
For more reference I’m attaching the screenshots.
Best answer by Jacob CoxView original