Hello all, Recently I Integrated Jira for Tickets on my Intercom workspace, I had no issues setting up the basics, and toggling on auto-create Jira issues upon Intercom ticket creation. However, the data being sent to the Jira Issue when dealing with tickets that carry additional custom attributes in them is limited. I was planning on creating workarounds, such as noting down the ticket details in the conversation upon ticket creation, so that the details could reflect in the Jira Issue comments, however upon building that workflow I found the workflow templates, which indicate that I could in fact include all the extra details in my Jira Issues.After a dozen or so attempts, I found that the workflow method would create the Jira Issues successfully ( including all the data I wanted transferred ), however I was never able to get those tickets / issues created with this method to link automatically. As the ticket and issue would both be created, but there was no automatic sync between them unlike when those tickets / issues were created by the integration mapping in the settings.Considering this is a Beta feature, I see this being fixed soon enough. Ideally the Tickets / Issues being linked automatically just like the tickets and issues created from the mapping from the settings of the integration do.My question is, does anyone have any suggestions as to how I could get this automatic sync between tickets and issues done?

Hi @Victor Mendez!Currently, the Jira Ticket in a Workflow works as a basic Custom Action. So, it’s making a single API call to create the Ticket in Jira. It’s not establishing a sync between the Intercom Ticket and the Jira Ticket like our Jira for Tickets integration does.You can read up on that Workflow in the article here if you haven’t already checked that out!

Hi@Victor Mendez!Currently, the Jira Ticket in a Workflow works as a basic Custom Action. So, it’s making a single API call to create the Ticket in Jira. It’s not establishing a sync between the Intercom Ticket and the Jira Ticket like our Jira for Tickets integration does.You can read up on that Workflow in the article here if you haven’t already checked that out!Hello Jacob!Yes, I did read the article, in which it states the following:“ There are two Workflow templates that come preinstalled with the Jira app and you can customise them to meet your specific requirements:Create Jira Issue - creates a Jira Issue and links it to an Intercom Ticket.Comment on Jira Issue - adds a comment to the linked Jira Issue. “In the Integration, linked tickets are referred to those that are in syncwith an existing Jira Issue. If Ive misunderstood this, then Im sorry. But I do think this implies the Jira Issues are meant to link upon creation.

Jira for Tickets - Issues created from Workflows Not being Synced

Jira for Tickets - Issues created from Workflows Not being Synced | Community

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