I want to be able to detect users who have been on a zoom call (not webinar), or contacted my team in a Whatsapp group.

I don't see a way to do it via natural integrations, and it doesn't look like the API's support it, or that I can even add an Intercom javascript event for this.

But I'm still wondering if there's something I'm missing that might work.

One of the ideas I have is a manual upload of a CSV file - is that possible?

And if so - is there a way to tell Intercom to detect users by their phone numbers (for whatsapp where there's no email)?

Is there a way to make sure it will detect even if the phone # format is not exactly the same (i.e. with/without country code, w/o hyphens etc)?