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"Last seen" from Whatsapp / Zoom / Spreadsheet?

  • August 31, 2021
  • 1 reply
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I want to be able to detect users who have been on a zoom call (not webinar), or contacted my team in a Whatsapp group.

 

I don't see a way to do it via natural integrations, and it doesn't look like the API's support it, or that I can even add an Intercom javascript event for this.

 

But I'm still wondering if there's something I'm missing that might work.

 

One of the ideas I have is a manual upload of a CSV file - is that possible?

 

And if so - is there a way to tell Intercom to detect users by their phone numbers (for whatsapp where there's no email)?

 

Is there a way to make sure it will detect even if the phone # format is not exactly the same (i.e. with/without country code, w/o hyphens etc)?

 

Best answer by Eric Fitz

Hey @roy s11​, have you ever been able to help someone with this kind of integration? I know you're a real wizard when it comes to integrating other platforms with Intercom!

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Eric Fitz
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  • 1630 replies
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  • September 2, 2021

Hey @roy s11​, have you ever been able to help someone with this kind of integration? I know you're a real wizard when it comes to integrating other platforms with Intercom!


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